At Christmas Trees Sales Store, we want your holiday decorating experience to be as joyful as unwrapping presents on Christmas morning. If for any reason you’re not completely satisfied with your artificial tree or decoration, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original packaging
  • Original receipt or proof of purchase is required
  • All tags and accessories must be included

Please Note: Due to hygiene reasons, we cannot accept returns on Mistletoe decorations once the packaging has been opened. All other artificial trees and decorations in our collections (from Alberta Spruce to Palm) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to return your item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include the following information:

    2. Return Request Template:

    Subject: Return Request: [Your Order Number]

    Dear Christmas Trees Sales Store Team,

    I would like to request a return/exchange for my recent order #[Your Order Number].

    Item Name: [Product Name, e.g., Noble Fir 7ft Artificial Tree]
    Reason for Return: [Please specify]
    Preferred Resolution: [Refund/Exchange for [Product Name]]

    Please advise on next steps. Thank you!

    Best regards,
    [Your Full Name]

  2. Wait for Approval: Our San Francisco-based team will respond within 1-2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Your Item: Securely repackage the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Christmas Trees Sales Store Returns
    3171 Delaware Avenue
    San Francisco, US 94107
    We recommend using a trackable shipping method as you are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we receive the return

International Returns

For our customers outside the United States (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in US dollars; exchange rates may affect the final amount
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Incorrect Items

If your Alberta Spruce, Fraser Fir, or other artificial tree arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

From our family to yours, we appreciate your trust in Christmas Trees Sales Store for your holiday decorating needs. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team.

Note: During peak holiday season (November-January), return processing may take slightly longer. We appreciate your patience as we work to make every return as smooth as possible.