Last Updated: [Insert Date]

Welcome to Christmas Trees Sales Store! These Terms and Conditions outline the rules and regulations for using our website (www.pinetreesstore.com) and purchasing our premium artificial trees and holiday decorations.

By accessing our website and placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. Website Usage

1.1 Access and Eligibility

Our website is available to users worldwide, though we currently cannot ship to some Asian and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

2.1 Product Descriptions

We offer premium artificial trees (including Alberta Spruce, Fraser Fir, Noble Fir, and others) and holiday decorations (such as Mistletoe, Cherry Blossom, and Palm). While we strive for accuracy in product descriptions and images, slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

Hygiene Note: Due to hygiene considerations, Mistletoe decorations cannot be returned once packaging has been opened.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and forms a contract between you and Christmas Trees Sales Store.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment information on our servers.

3.3 Pricing

All prices are in US Dollars (USD). While we strive for accuracy, we reserve the right to correct pricing errors that may occur.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days from our San Francisco warehouse. During peak season (November-January), processing may take slightly longer.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

4.3 International Shipping

Customers outside the United States are responsible for any customs fees or import taxes. Please check your country’s regulations before ordering.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

  • Item must be unused and in original packaging with all tags and accessories
  • Original receipt or proof of purchase is required
  • Return must be initiated within 15 days of receiving your order

5.2 Return Process

To initiate a return:

  1. Email [email protected] with subject “Return Request: [Your Order Number]”
  2. Include product name and reason for return
  3. Wait for our return authorization
  4. Ship item to our San Francisco warehouse

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Christmas Trees Sales Store and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Christmas Trees Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Francisco.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Christmas Trees Sales Store
3171 Delaware Avenue
San Francisco, US 94107
Email: [email protected]

Thank you for choosing Christmas Trees Sales Store for your holiday decorating needs. From our family to yours, we wish you a magical holiday season!